This site is owned by Pebbles Online (hereafter THE MERCHANT) and
registered as a Sole Trader with HMRC and VAT Registration GB
100850071 registered address at 147, Heath Lane, Datford, Kent DA1 2TW United Kingdom (hereafter THE MERCHANT
ADDRESS), and email address at [email protected]
Any purchase of goods from the site www.getmethatbag.co.uk
(hereafter THE MERCHANT SITE) requires the customer to consult and accept these
terms and conditions. The click validating the order implies full acceptance of
these terms and represents the customer's "digital signature".
These terms and conditions are intended to define the rights and
obligations of the parties in the sale of goods proposed online by THE MERCHANT
for the customer.
All contractual information will be confirmed by email to the address
specified by the customer during the purchasing act.
PROOF OF TRANSACTION
The records stored in THE MERCHANT's computer systems under reasonable
safety conditions are considered proof of communications, orders and payments
made between the parties.
Purchase orders and invoices are stored on a reliable and durable system and
can be produced as evidence.
Every effort has been made to ensure the accuracy of the information
presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not be held
liable for the consequences, accidents, or special damages arising from
electronic transmissions or the accuracy of transmitted information, even in
cases where THE MERCHANT was aware of the possibility of such damages.
Manufacturer and brand names are only used for identification purposes. Product
photos, descriptions and prices are non-contractual.
VALIDITY PERIOD OF OFFER AND PRICES
Our offers and prices are valid for the day the site is consulted and
are subject to change without notice.
Products are delivered to the address specified by the customer on the
purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify
the carrier (or postman) of even the slightest trace of damage (holes, signs of
crushing, etc.) to the parcel, and refuse the package if necessary. A new,
identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged
during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the
carrier shall start an investigation. Every effort is made, for as long as
necessary, to find the package. If the package is not found, the carrier will
reimburse THE MERCHANT, who will deliver a new, identical package to the
customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier,
including for the loss of goods, bad weather or strikes.
LOSS OR DAMAGE IN TRANSIT
THE MERCHANT will not be responsible for damage or loss of goods or part
thereof in transit or for any discrepancy between the goods delivered and the
goods ordered unless the customer gives written or email notice of a claim to
THE MERCHANT and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any
discrepancy between the goods delivered and the goods ordered, the customer
must hold the goods and make them available for inspection or collection by THE
MERCHANT or its representatives on request.
The customer must inform THE MERCHANT immediately (the same day or, at
the latest, the first business day following delivery) concerning any claim of
delivery error or non-conformity of goods, in kind or in quality, compared with
the information on the purchase order.
Any claim made after this time period will be rejected.
All claims must be made in writing and sent to THE MERCHANT ADDRESS.
Any claim that does not respect the rules defined above cannot be taken into
account and releases THE MERCHANT of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or
refunded must be returned to THE MERCHANT in whole, in its original packaging
and in perfect condition to THE MERCHANT ADDRESS.
For claims to be accepted, the customer must first make a declaration to THE
MERCHANT concerning any returns and receive and THE MERCHANT's consent. If
accepted, the customer will ship the package to THE MERCHANT ADDRESS.
Shipping fees shall be at THE MERCHANT's expense, except in the case where the
goods do not correspond to the original declaration made by the customer
concerning the return.
We want our customers to be completely satisfied with their purchase and if you feel the need to return please do so within 30 days to:
pebbles online 147 heath lane, Dartford, Kent da1 2tw
Shipping fees shall be at THE BUYER's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
The provisions hereof cannot deprive the customer of their right to
legal warranty requiring THE MERCHANT to protect the customer against latent
defects of goods sold.
The customer is expressly informed that THE MERCHANT is not the manufacturer of
the goods presented in THE MERCHANT SITE and that THE MERCHANT shall not be
held liable for defective goods.
In the case of damage to a person or property resulting from a product defect,
only the product manufacturer shall be held liable and sought after by the
customer, by means of the information provided on the packaging of said
All products sold on THE MERCHANT SITE benefit from the Manufacturers' 2 year warranty. All
products that have been modified or repaired by the customer or any other party
not chosen by THE MERCHANT or any misuse of the product cannot be covered by this warranty.
RIGHT TO WITHDRAWAL
In accordance with the Distance Selling Regulations 2000, the customer
has the right to a cooling off period of seven 7 business days, starting at the
time goods are received, to cancel the contract and return said goods at their
own expense, without having to give a reason. All returns can be indicated
beforehand with THE MERCHANT customer service department. All goods must be
returned to THE MERCHANT ADDRESS.
The cooling off period and right to cancel do not apply to contracts, orders
for any goods made to your specification, any downloaded goods or unsealed
goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).
Only complete and unused goods in perfect condition for resale will be
accepted. No refunds or exchanges will be made for incomplete, damaged or
unsealed goods, including damage to original packaging. The customer can
exercise this right to withdrawal without penalty, excepting the return fee for
the goods. If the customer exercises the right to withdrawal, they have the
option of requesting a full refund or exchange of goods. If an exchange is
requested, all shipping expenses shall be the responsibility of the customer.
If the right to withdrawal is exercised, THE MERCHANT will make every effort to
refund the customer within 30 days.
RIGHT OF USE
The use of any trademarks, logos or brands present on the site is
Neither party will be deemed to be in breach of any of its obligations
under the agreement as a result of any delay in performing or any failure to
perform any such obligations by reason of any cause or event beyond the
parties' control. A force majeure event includes, but is not limited to, any
unforeseeable, inevitable, or unstoppable act, event, non-happening, omission
or accident beyond the control of either party, despite all reasonable efforts
made to the contrary. In addition to events usually recognized by the British
courts, a force majeure event includes in particular (without limitation) the
following: Strike, lock-out, earthquake, fire, storm, flood, lightning,
explosion, impossibility of the use of public or private telecommunications
In such circumstances, the party delayed or unable to perform ("Delayed
Party") shall notify the other party ("Affected Party") within
ten (10) business days following the date such events become known.
Unless prevented due to force majeure, both parties will meet within three
months to examine the impact of the event and agree to the conditions under
which the contract shall be continued. If the force majeure lasts longer than
one (1) month, this agreement may be terminated by the injured party.
These terms and conditions remain valid and in force, even if one or
more clauses are invalid or declared so under any law, regulation or following
the final decision of a competent court.
No failure of either party to exercise any power given to it in these
terms and conditions or to insist upon strict compliance by the other party
with its obligations hereunder shall constitute a waiver of either party's
right to demand exact compliance with the terms hereof.
All personal data you provide us is used to process your orders. This
data will be treated in accordance with the Data Protection principles outlined
in the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2016.
We do not store credit card details nor do we share customer details with any 3rd parties
LAW AND COMPETENT JURISDICTION
In form and content, these Terms and Conditions shall be governed by and
construed in accordance with English law. All orders placed on THE MERCHANT
SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.